Technical Support Form Account info Account Name Account Number Main Office Phone # Contact Information Contact Name Email Contact Phone # Preferred Spoken LanguagePlease select... English French Product Information Equipment Model # Equipment Serial # Product Brand Address Information Address City StatePlease select... Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Puerto Rico Virgin Island Northern Mariana Islands Guam American Samoa Palau Zip Code Request Equipment TypePlease select... Residential Commercial Ductless VRF Chiller Controls Thermostats Parts Supplies Non-Equipment Description of Request Fault CodePlease select... Abnormal Operating Pressure Compressor Failure Control Board Failure Controls Commissioning Controls Site Visit Defrost Board Failure Economizer Issue Failed Heat Exchanger Fan Motor Failure Fault Code Diagnostics Gas & TXV Valve Failure Gas Furnace Diagnostics Ignition Module Inducer Failure Infinity/Evolution Zoning Installation Problems Insufficient Heat Insufficient Cool Leaking Condenser Leaking Evaporator Literature Request Noisy Unit Parts Inquiry Product Data Inquiry Refrigeration Circuit Restriction Seibel (Homeowner) Case Sensor Failure Sequence of Operations Service & Maintenance Site Visit Request Transformer Failure T-Stat Configuration Unit Configuration Unit Damage VRF Control Commissioning VRF Equipment Commissioning VRF Site Visit Warranty Inquiry Wiring Schematic Issue ZOOM Site Visit Attachments Attachments Region Code Owner Queue ID Case Origin Contact Information