This form will aid in determining issues causing communication errors. Please complete every detail of this form. At the end if you still have questions click submit at the end. All information will entered will flip in to a case.
Use this form to report a DOA Compressor (less than 30 days from startup) to receive DOA Exchange authorization. This form replaces the older SCA form once approved, once submitted you will receive a copy so you can use this form to start the warranty process.
Once submitted the CAM team must review and will notify you of next steps if any. You will be contacted by the CAM team with either an approval or corrective action.
Use this form to report a DOA Condenser coil (less than 30 days from startup) to receive DOA Exchange authorization. This form replaces the older SCA form once approved, once submitted you will receive a copy so you can use this form to start the warranty process.
Once submitted the CAM team must review and will notify you of next steps if any. You will be contacted by the CAM team with either an approval or corrective action.
Use this form to report a refrigerant leak. This is mandatory for new equipment or for labor and/or material concession requests. A minimum of 1 video and 1 photo is required and MUST SHOW BUBBLES!
Once submitted the CAM team must review and will notify you of next steps if any. You will be contacted by the CAM team with either an approval or corrective action.